Frequently Asked Questions

Go to "Add Medicine" from the dashboard menu. Fill in details: Medicine Name, Generic Name, Packing, Supplier, Batch ID, Expiry Date, Quantity, MRP, and Rate. The system supports batch-wise tracking for accurate inventory management.

The system automatically tracks stock levels. When a medicine quantity falls below the minimum threshold (configurable in Settings), it appears in the Low Stock Alerts section on your dashboard. You can set custom thresholds for each medicine.

All medicines are tracked with batch-wise expiry dates. The dashboard shows upcoming expiries (within 3 months by default). You can generate expiry reports, set custom alert periods, and receive notifications for medicines nearing expiry.

Yes! Our batch-wise inventory system lets you manage multiple batches with different expiry dates, rates, and MRPs for the same medicine. The system uses FEFO (First Expiry, First Out) logic for automatic batch selection.

Available reports include: Sales Reports (daily/monthly/custom range), Purchase Reports, Employee Performance Reports, Stock Reports, Expiry Reports, Customer Financial Reports, Supplier Ledger, Balance Sheet, and Return Statistics. All reports can be filtered and exported.

Yes! All reports can be exported to CSV format for use in Excel or other spreadsheet applications. Some reports also offer PDF export with your pharmacy branding and logo.

Go to "Employee Reports" to view detailed performance metrics including total sales, invoices created, customers added, and stock items added. Visual charts show performance trends. Filter by employee, date range, or activity type.

Yes! The Sales Report includes period comparison features. You can compare current month vs last month, or any two custom date ranges. Visual charts highlight trends and growth percentages.

We accept credit/debit cards, bank transfers, and mobile payments (JazzCash, Easypaisa). For annual subscriptions, we offer additional payment options. All transactions are secure and encrypted.

Yes! You can upgrade your subscription plan at any time. The upgraded features are available immediately, and billing is prorated based on your remaining subscription period.

You'll receive email and in-app notifications 7 days before expiry. After expiry, your account enters read-only mode - you can view data but cannot create new invoices. Your data is safely stored for 30 days, giving you time to renew.

Yes! Annual subscriptions receive up to 20% discount compared to monthly billing. We also offer special discounts for pharmacy chains with multiple locations. Contact sales for enterprise pricing.

Basic plan users can email support@pharmacyms.com. Professional plan includes phone support during business hours. Enterprise plan provides 24/7 priority support with dedicated account manager. All plans have access to documentation and video tutorials.

Click "Forgot Password" on the login page, enter your registered email, and you'll receive a password reset link. If you don't receive the email, check your spam folder or contact support.

We perform automatic daily backups of all data. Professional and Enterprise plans also include manual backup/restore features. You can download your data anytime. All backups are encrypted and stored securely.

Yes! We use industry-standard encryption (SSL/TLS), secure servers, and regular security audits. Your data is isolated using multi-tenant architecture. We're compliant with data protection regulations and never share your data with third parties.